Refund & Delivery Policy

Scope

This Refund & Delivery Policy covers the digital products offered on ToolGuest — downloadable templates, presets, files and small software utilities. The free browser-based tools are not purchased and are therefore outside the scope of this policy; they are governed by our Terms of Service.

Delivery of digital products

All digital products are delivered electronically and, in most cases, instantly. Once your payment is confirmed, you receive a download link on screen and, where an email address is provided, by email. There is no physical shipping and no delivery fee.

• Delivery is normally immediate. In rare cases it may take up to 24 hours.
• You are responsible for providing a correct email address and for downloading your product promptly.
• Download links may expire for security reasons; if yours has expired, contact us and we will reissue it.

Refund eligibility

Because digital goods are delivered instantly and cannot be returned, a purchase is generally non-refundable once the product has been accessed or downloaded. This is standard for digital downloads and reflects the fact that the product cannot be taken back.

We will, however, issue a refund in the following cases:

• Technical defect. The product is corrupt, cannot be opened, or does not perform the function described on its product page, and we cannot fix it for you.
• Non-delivery. You paid but never received a working download link, and we cannot provide one within a reasonable time.
• Duplicate or accidental purchase. You were charged twice, or bought the same product twice by mistake.
• Statutory rights. Where the law in your country gives you a right to cancel that cannot be waived, we honour it. In the EU/UK, for example, you may have a 14-day right to cancel a digital purchase provided you have not yet accessed or downloaded the product; by downloading, you consent to immediate delivery and acknowledge that you lose that cancellation right.

When a refund is not available

• You changed your mind after downloading the product.
• You no longer need the product, or bought it by mistake and have already accessed it.
• The product works as described but does not meet expectations that were not stated on the product page.
• You lack the software, skill or setup required, where those requirements were stated before purchase.
• Your request is made after the applicable refund window has passed.

How to request a refund

Email support@toolguest.com or luzzoni47@gmail.com within 14 days of purchase, and include:

1. the email address used for the purchase;
2. your order or receipt reference;
3. the name of the product;
4. a short description of the problem, with screenshots where helpful.

We aim to respond within 2 business days and to resolve approved refunds within 5 business days.

How refunds are processed

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the money may take a further 5–10 business days to appear. Once a product is refunded, your licence to use it ends and you must delete any copies.

Chargebacks

Please contact us before starting a chargeback — most issues can be fixed quickly. Filing a chargeback for a product that was delivered as described may result in your access being suspended pending resolution.

Changes to this policy

We may update this policy from time to time. The "Last Updated" date at the top shows the current version.